What your purchase covers
The displayed price buys one work, with no subscription or automatic renewal. The $7.99 AI video includes your choice of the dancing lead, reacting character or both, a 10-second 720p landscape MP4 with AI audio, QR-free export and private downloads for 30 days. It does not require a separate Remix Pro purchase. The examples identify edited studies and uncut samples; the edited study’s source soundtrack is not included in an AI order.
Unused purchases and duplicate charges
Contact support@rumpelmeme.com within seven days to request a refund of an unused purchase or accidental duplicate. Include the order number and account email. If processing has started, we check its status before deciding so the same order is not both refunded and fulfilled. This request window does not limit mandatory consumer rights.
Confirmed generation failure or an unusable file
A confirmed failed job restores the work entitlement; it does not automatically return money. Open the failed work in My videos and select Request payment refund, or email support with the order/work ID. We review the order and delivery record. If we cannot deliver the purchased work, or a technical delivery defect cannot be remedied, you may request a payment refund. We do not automatically charge for another generation.
Likeness, missing characters and other result problems
If the chosen character is missing, the likeness appears wrong, or the result otherwise differs from the product description, email the order number, work ID and affected timestamp. We assess the reported issue against the description and arrange an appropriate remedy for a confirmed defect. Minor subjective differences in an AI result do not automatically entitle you to a new generation or refund. This does not exclude remedies for defective or misdescribed work, or mandatory consumer rights.
Still processing, or paid with no video?
Check My videos and the order status before paying again. If there is no work page, the status is uncertain, or delivery appears stuck, email support@rumpelmeme.com with the order number and approximate payment time. We check payment and generation status before deciding how to resolve it; a pending status alone does not confirm failure. If we cannot deliver your purchased work, request a refund. Do not send passwords or payment-card details.
How payment refunds are returned
A refund request is reviewed separately from restoring a video entitlement. Support communicates the decision through your account or support email. Approved refunds are sent to the original payment method; bank and payment-provider settlement times vary. A recorded request is not a completed refund. Purchasing a video or QR-free export does not purchase third-party media rights.